For over 16 years we've been working with businesses to provide a quality answering service you just can't find anywhere else. We know all calls cannot be answered in the same way and we work diligently to provide customized service on a call by call level. That's why when you work with us, we take the time to sit down with you and walk through every detail. Our staff is always available to update your status or availability, or answer any question you may have. The difference is clear, and it's the reason we have some of the same customers today, as when we first opened our doors 10 years ago.
"The staff is top-notch!"
"The services we receive are answering calls; screening calls and directing to the right person or department; reviewing and suggesting process changes that further improve the caller’s experience; answering general questions about the MIA and/or connect the call to the requested party; customize the operator and call-handling services based on training from the MIA personnel; and has the ability to forward incoming calls to MIA’s voicemail system as requested and after-hours operations switched back to MIA voicemail system. The number one key advantage is cost savings. The MIA employed a receptionist to answer calls paying 25% of their salary in benefits!"
"The staff is exceptional!"
"They provides us excellent live receptionist service. The staff is very professional, thorough, and friendly to our customers. We are satisfied and would recommend to others!"
Whether you're on the road or at the office, you'll never miss a call or have a customer end up in voicemail.
HiLivePro is a product of Officense. Located in downtown Baltimore, Officense provides virtual office solutions including mail services, flexible office and conference space, custom business services and marketing, and commercial office and business suite rentals. Check out Officense today!
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