"The services we receive are answering calls; screening calls and directing to the right person or department; reviewing and suggesting process changes that further improve the caller’s experience; answering general questions about the MIA and/or connect the call to the requested party; customize the operator and call-handling services based on training from the MIA personnel; and has the ability to forward incoming calls to MIA’s voicemail system as requested and after-hours operations switched back to MIA voicemail system. The number one key advantage is cost savings. The MIA employed a receptionist to answer calls paying 25% of their salary in benefits!"

"The staff is exceptional!"

"They provides us excellent live receptionist service. The staff is very professional, thorough, and friendly to our customers. We are satisfied and would recommend to others!"