Welcome to HiLivePro

Managing your calls has never been so easy.

Experience our answering service first hand! Call 410-814-7600 to speak with a virtual assistant now!

Our Promise

The HiLivePro Difference

For over 16 years we've been working with businesses to provide a quality answering service you just can't find anywhere else.  We know all calls cannot be answered in the same way and we work diligently to provide customized service on a call by call level.  That's why when you work with us, we take the time to sit down with you and walk through every detail.  Our staff is always available to update your status or availability, or answer any question you may have.  The difference is clear, and it's the reason we have some of the same customers today, as when we first opened our doors 10 years ago.

Always Available

Have a question? Give us a call at 410-814-7600 or email info@officense.com

Customer Friendly

Our receptionist handle every call with care and know just what to do, no matter the type of call or question.

Custom Features

Come to us with any phone or front office task and we will find an efficient and cost - effective solution for your business. 


What Business are Saying

  • The Law Firm of J.W. Stafford

     "The staff is top-notch!"

  • Maryland Insurance Administration

    "The services we receive are answering calls; screening calls and directing to the right person or department; reviewing and suggesting process changes that further improve the caller’s experience; answering general questions about the MIA and/or connect the call to the requested party; customize the operator and call-handling services based on training from the MIA personnel; and has the ability to forward incoming calls to MIA’s voicemail system as requested and after-hours operations switched back to MIA voicemail system. The number one key advantage is cost savings. The MIA employed a receptionist to answer calls paying 25% of their salary in benefits!"

  • SpotCrime

    "The staff is exceptional!"

  • Scientific Insect Control

    "They provides us excellent live receptionist service. The staff is very professional, thorough, and friendly to our customers. We are satisfied and would recommend to others!"


Answering Services designed for customer convenience

Whether you're on the road or at the office, you'll never miss a call or have a customer end up in voicemail.

See in detail

Live Virtual Receptionists

Our team answers your calls live, just like a member of your business. We use your custom greeting and take the time to learn about your company and what questions customers frequently ask.

Call Routing

We can send your calls anywhere!  Calls can be forwarded to your cell phone, sent to your office, managed through a custom phone tree, or put directly in voicemail.

Payment Processing and Administrative Services

Our staff can process payments, give out employment information, take custom notes to be sent directly to your email, and even scan and fax documents.

Appointment Setting

Using a your preferred calendar platform, we can set appointments, schedule consultations, and set up meetings which are instantly shared and updated on your smart phone.

About Us

Explore all services

Need More Than Just Phones?

HiLivePro is a product of Officense.  Located in downtown Baltimore, Officense provides virtual office solutions including mail services, flexible office and conference space, custom business services and marketing, and commercial office and business suite rentals.  Check out Officense today!


Contact Us



300 E. Lombard St. Suite 840

Baltimore, MD 21202