Services
Phone Number
We provide you with a private business phone line at no additional cost. Or, you can keep your current business number if you prefer. Our virtual answering service works with any phone number, any phone system, regardless of the number of employees. To better serve you, we individualize our service to suit your business. We will sit down with you and listen to your vision for your business, discover what your needs are, and implement a plan to meet them.
Call Scripting
Our professional and dedicated staff members attend to your phone when you need us and answer all calls according to your specifications. When calls come in, we start by greeting and screening them according to your instructions. We can call your phone to announce it, take a message, or answer their questions according to information we have available. If you want to take the call, we can connect you just as if you were in the office with us or connect them to voicemail.
Scheduling
One of the most time consuming tasks for businesses is often setting up appointments. But with HiLivePro, scheduling appointments is now a breeze. When a customer calls for an appointment or consultation we can use any shared calendar you desire to set appointments for any indicated availability. We can even classify the type of appointment or any special notations that are mentioned, so you can be prepared for every meeting.
Auto Attendant & Voicemail
For all the calls you would like moved to voicemail, HiLivePro can manage messages in a way that makes checking voicemail easy and simple. Schedule voicemail transfers, receive instant notifications of messages, receive audio files to email, or even request texts or email transcriptions of messages. Your private voicemail is available 24/7 by phone and, if your messages build up, our staff can schedule weekly voicemail dumps of old callers to ensure you never miss a message.
